Edinburgh Bed and Breakfast, Craigievar (EBBC) Terms
Amended December 2014
YOUR DEPOSIT (UK Residents):
Please send us an advance cheque for 25% of the total agreed amount, which is a non-returnable deposit. The mimimum deposit is 50GBP. EBBC must receive the deposit cheque within one week of booking in order to properly confirm the transaction. Rooms will be held provisionally until a cheque is received. If a cheque does not arrive within one week, EBBC will assume the booking to be cancelled.
Where you book online your Personal and Card details are protected by us and never revealed to anyone else. We will use your Card details to take a deposit. The remainder will be due upon arrival or, in some unusual instances, beforehand such as Hogmanay. In such situations we reserve the right to request interim amounts towards the final bill and will keep you informed when payments are due.
If you live outside the UK:
Book online or phone. We will ask you for your Card details and debit 50.00GBP or 25% of the total agreed amount shortly afterwards. By offering your Credit Card details you enter into a Contract with EBBC and agree to remain subject to our terms as described herein.
We accept Visa, Mastercard, Delta, Visa Electron, Switch, Solo.
Please pay the balance when you arrive.
We prefer cash but we can take payment by Credit Card.
Where bus tours are booked in advance through Craigievar, we take full payment in advance. 80% of this amount is refundable if cancelled up to 1 month before the tour is scheduled to begin. If cancelled up to 1 week before the tour begins we will refund 60%.
No refund is possible if the tour is cancelled within one week of the booked date.
Full refunds will be given by us if your tour is cancelled by the tour suppliers
EBBC cannot accept any liability or responsibility for the actions of contractors, their employees or representatives. Tour prices are for transportation only. Children under 4 must wear a seat restraint supplied and fitted by parent/carer. This seat must be paid for.
If you book a MARRIOTT DAY PASS we also require full payment in advance.
This amount is non-refundable.
We are a STRICTLY no smoking establishment (although there is an improvised ‘ash tray’ OUTSIDE the back door for guests to indulge). Smoking indoors is forbidden AND NOW ILLEGAL, even with a bedroom window open; it causes EBBC more work to ventilate any room where smoking has taken place. Carpets and bedding may also be burned. We therefore reserve the right to take a minimum payment of £15 for any additional work, or item replacement, caused by smoking within EBBC. Guests who smoke within EBBC will not be welcomed back.
Guests are requested to kindly refrain from indulging in excesses of alcohol as this may cause annoyance to other people and possibly cause damage to property such as bedding or carpets etc. Where such damage does take place, whether caused by alcohol excess or for another reason, EBBC reserves the right to take payment directly from a guest’s Credit or Debit Card where materials have to be purchased or replaced and additional work done. The guest will be informed that an amount will be taken in due course and the amount if known. The amount will always be in proportion to the cost of materials and additional work done.
CANCELLATION AND NO SHOWS
If you cancel more than a week before the due date you will lose your deposit which is non returnable. If you cancel within a week of arrival you may be liable to pay the total amount, at the discretion of the owner. If you fail to appear without notice you will be charged the full amount as the B+B has no time to re-advertise your room.